Refund policy

Refund & Exchange Policy

At Jibly, your satisfaction is our priority. We understand that sometimes a product may not meet expectations due to damage or defects. Please review our policy below:

✅ What We Do Not Accept

We do not offer refunds or exchanges simply because you changed your mind.

We do not accept returns for products purchased at a discounted price, unless there is a defect or issue.

We are unable to accept returns or provide refunds for cosmetic products that have been opened or used, unless there is a manufacturing defect.

🔍 When Returns / Exchanges Are Accepted

We will gladly offer a refund or exchange only in the following cases:

If the product delivered is defective, damaged, or significantly different from what was described on the site.

If there was a manufacturing error or fault.

⏱ Timeframe

You must report any defective or damaged products within 7 days of delivery.

After this period, we may not be able to process your claim.

📸 What We Need

When you contact us about a problem, please provide:

Your order number

Photos of the defective/damaged item(s) clearly showing the problem

Any relevant information (e.g. date of delivery, condition of packaging)

🔄 How Exchanges / Refunds Work

Once we verify the problem, we will offer either a replacement (if in stock) or a refund.

Refunds will be issued via the original payment method within 7–14 business days of approval.

Exchange items will be sent out once the defective item is confirmed and returned (if return is required).

🚚 Return Shipping

If the product is indeed defective or if we made an error, we will cover or reimburse the return shipping cost.

If the issue is not due to a defect (or is something subjective), return shipping will be at the customer’s expense.

❗ Important Notes

Please do not return any items without contacting us first, or without our approval.

Items must be in their original packaging along with all tags, accessories, and any freebies included.

We may refuse a return or exchange if the item is found to be used (unless the defect is covered under this policy), altered, or missing essential parts